NHTSA Complaint #11659527 — 2018 MAZDA CX-5

I've had issues with my infotainment system screen for years and have mentioned this to the dealership. But their response was that I wasn't in warranty anymore and that I'd had to just reboot the radio system on my own. Because it was out of warranty for them to check the issue, the issue was never put on my file when I went to get serviced. Now my screen has been acting up even more, nonstop, with this "ghost touch" issue that many other CX-5 car owners have also been dealing with. I've had many unsafe incidents already while driving and can cause major accidents from shift in focus on the road and back to my screen because the music suddenly turned on full blast due to a glitch that Mazda didn't care or want to resolve for their customers (even after their recall for the same type of screen for previous models with the CX3). Yes, I've researched this intently and Mazda continues to deny these claims, not wanting to recall the same screens that they continue to manufacture, dispute this glitch and defect, being negligent and not caring for their valued customers. There have already been class action lawsuits with the CX-5 but Mazda still turns the other direction in terms of placing a recall on the infotainment screens. My vehicle has also been serviced and diagnosed with "ghost touch." The issue is Mazda not wanting to fully reimburse for this problem, turning a blind eye on this for years. Mazda finally confessed that I still have an after warranty assistance program after talking to customer service for a long time. The Campaign number is CSP13.