NHTSA Complaint #11659367 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The service transmission warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the failure had previously occurred in 2022, and the transmission was replaced under warranty by the manufacturer. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.