NHTSA Complaint #11659316 — 2023 CHEVROLET TRAVERSE

I am filing this complaint due to a recurring exhaust leak in the front exhaust pipe of my 2023 Chevrolet Traverse, which poses a potential safety hazard. During the vehicle’s bumper-to-bumper warranty period, Freedom Chevrolet in San Antonio replaced a leaking front exhaust pipe (receipt attached), a known issue covered by a Technical Service Bulletin (TSB) for earlier model years (2018–2022) but not for the 2023 Traverse. Less than two years later, with the vehicle now at approximately 84,000 miles, the front exhaust pipe has failed again, exhibiting the same leak issue. This recurring defect is concerning because exhaust leaks can allow carbon monoxide and other harmful gases to enter the vehicle cabin, posing a risk of poisoning or impaired driver awareness, especially during extended operation. Additionally, the issue may contribute to environmental hazards due to improper emissions control. Despite my requests for assistance from Freedom Chevrolet and GM Customer Care, I have not received a satisfactory resolution, and the repair cost falls on me as the vehicle is out of warranty. I am aware of complaints and TSBs documenting similar exhaust leak issues in Chevrolet Traverse models from 2018–2022, including a recall for the 2019 model year (NHTSA ID: N222385510), suggesting a systemic issue that may extend to the 2023 model. The lack of a TSB or recall for the 2023 Traverse leaves owners like myself vulnerable to repeated failures and safety risks.