NHTSA Complaint #11659283 — 2020 TOYOTA COROLLA

I received a "voluntary Customer Support Program" letter from Toyota saying that a small engine coolant leak can occur that "can allow coolant to drip on other parts of the vehicle. This can cause 'Engine Maintenance Required' to be displayed or cause the A/C not to function normally." Then it concludes that repair with a new "flow shut-off valve" will fix the problem, "under the terms of this Customer Support Program." I thought this was a recall and took my car in only to find that they wanted nearly $700 for the repair, because I did not have an extended warranty. When asked whether this could cause a safety problem if unfixed the reply from the Service Advisor was yes -- the coolant leak could potentially cause the engine to seize up on the highway. I was shocked that a defective part in the car I purchased new for $20,000 plus would not be replaced free of charge. I have put less than 16,000 miles on the car and now I find the resale value is essentially zero. And I now may be driving a potentially risky vehicle that could crash or leave me stranded somewhere. I feel there should be a repair at no charge.