NHTSA Complaint #11659030 — 2019 LINCOLN CONTINENTAL

The contact owns a 2019 Lincoln Continental. The contact stated that upon gently closing the driver's side door, the door cinch system failed to activate as expected. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch pawl motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V077000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 27,000. The VIN was not available.