NHTSA Complaint #11658940 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 15V34000 (STEERING), 19V001000 (AIR BAGS), and 21V158000 (AIR BAGS); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated whiling parking the vehicle the steering wheel became extremely difficult to turn with the message "Service Power Steering" displayed. The cause of the failure was not determined, and the vehicle was not yet repaired. The failure mileage was 310,000. Parts distribution disconnect.