NHTSA Complaint #11658790 — 2019 LEXUS IS

The dashboard appears to be decomposing, creating a sticky top layer which in addition to being extremely uncomfortable is reflective in direct sunlight obscuring general visibility and oncoming traffic. There was a similar occurrence with previous Toyota and Lexus models: The Problem - The dashboards in certain Toyota and Lexus models, particularly those from 2003-2011, were made with a material that was prone to melting and becoming sticky under prolonged exposure to heat and sunlight. This could lead to the dashboard cracking, becoming glossy, and even oozing a sticky, shiny substance. Affected Models - Most commonly affected models included the 4th Generation 4Runner, 3rd Generation Avalon, 6th Generation Camry, 1st Generation Camry Hybrid, 1st Generation Sienna, and 1st Generation Solara. Toyota's Response - Toyota responded to the issue with various measures, including: Warranty Extensions: Toyota announced extending warranty coverage on affected dashboards to 10 years for some models. Customer Campaigns - Some Toyota models were the subject of specific campaigns to address the sticky dashboard issue. Reimbursement Programs: Toyota offered reimbursement for repairs performed on affected dashboards. Class Action Lawsuits - Several class action lawsuits were filed against Toyota and other automakers due to the melting dashboard issue. Safety Concerns - The melting dashboards could also cause glare on the windshield, making it difficult for drivers to see, which raised safety concerns.