NHTSA Complaint #11658777 — 2020 HONDA CR-V

Subject: Recurring Steering Issue in Honda CR-V – Potential Inclusion in Recall In early 2023, we began experiencing a steering issue with our Honda CR-V. The steering would intermittently feel sticky or resistant, particularly at higher speeds and when navigating curves or corners. Over time, this issue was accompanied by a clicking noise. We took the vehicle to our local Honda dealership; however, they were unable to replicate the problem at that time. As the issue progressed, the vehicle became increasingly unsafe to drive. Eventually, the dealership acknowledged the problem and replaced the power steering rack under the manufacturer’s warranty. Approximately 18 months later, the same symptoms have reappeared: sticky steering at higher speeds, clicking noises, and an overall unsafe steering feel. Once again, the dealership has been unable to replicate the issue and has advised us to return when the problem becomes more consistent, which is concerning and unsafe. Upon researching, we discovered that Honda issued a recall (NHTSA Campaign#: 24V744000) affecting 1.7 million vehicles, including certain 2023–2025 CR-V models, due to a steering gearbox defect that can cause excessive internal friction and difficulty steering . While our vehicle’s model year is not currently included in this recall, the symptoms we are experiencing seem similar to those described. Request: We urge the NHTSA to investigate whether earlier model years of the Honda CR-V may also be affected by this steering defect. The recurrence of this issue, despite previous repairs, raises significant safety concerns. We believe our vehicle may warrant inclusion in the existing recall or prompt a separate investigation into similar steering-related safety issues in earlier CR-V models. Or at minimum help us resolve this continuous issue as we feel unsafe to drive our vehicle.