NHTSA Complaint #11658751 — 2017 FORD ESCAPE

The transmission went out and completely immobilized the car while driving. My wife was driving the car on a 45mph public road, approached a roundabout that had a single entry lane where she attempted to enter. After trying to safely enter the roundabout, then engine revved but the car did not move. If she let it sit, the transmission would eventually engage but surge into gear, and she was able to eventually operate the vehicle to get it to a safe spot until it could be towed. I requested a transmission drain and fill from the dealership at about 55,000 miles, but the service writer declined to have the service done because the service interval from ford is listed at 150,000 miles. The service writer told me the transmission fluid was in a sealed system and would not need to be replaced yet based on my usage for the car, which is largely city/suburban driving with longer trips mixed in where i was not towing.