NHTSA Complaint #11658619 — 2014 KIA FORTE

I brought my vehicle into the Kia dealership (Jim Ellis Kia of Kennesaw) due to check engine light and limp mode activation. The code P1326 was identified, which is tied to Kia's extended warranty related to known engine defects. This all started Sunday [XXX], and I brought the car to the Kia dealership (Jim Ellis Kia of Kennesaw) on [XXX]. Despite this I was told I do not qualify for warranty service unless the engine fails completely. The dealership also attempted to upsell me unrelated services (such as an engine flush) without performing proper diagnostics. When I pressed for answers, I was told they did not even inspect the engine's cleanliness, despite recommending a $500 service. I called Kia Consumer Affairs and opened a claim. 2 repair orders were sent to the dealership, but the dealership did not respond to me or Kia Consumer Affairs. I was eventually told the dealership is refusing to work on my vehicle further and I was instructed to pick it up. The most concerning part is the Service Advisor at the Kia Dealership told me I need to "drive the car until the engine blows up" before I qualify for warranty. This is extremely unsafe for me and everyone on the road, and I feel uncomfortable with doing so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)