NHTSA Complaint #11658560 — 2014 KIA FORTE

Started working with Kia care center about October 2024. My engine oil was burning internal and I was given a case number, was told to drive until oil was very low and drive 1,000 miles, and told NOT to add oil from Grand Kia. Took my car into Grand Kia, didn't get to 1,000 only lasted three months, Kia care center woman I was working with called many times keeping everything I said, did. Kia added oil and told me I had to drive another 1,000 miles until very low. April 14 took car back, shaking oil very low. They added oil and told me the reason my car was shaking was a spark plug was loose. That is not true it shakes when oil low, It happened before when oil was very low they told me I can leave I told them they are suppose to put in an engine, they said no, we aren't doing that. I called Kia care center put in my case number, couldn't speak to the woman I have been dealing with after speaking to two other reps. I spoke with a manager. He was also very rude. Said I was not getting an engine. I took my car to Christian Bros. Auto shop, they did a compression test, it's my engine, my pistons. This has been going on for about seven months, doing what they asked me to do. Grand Kia would not give me receipts because they were not charging me. I currently have 113,000 miles. My engine light stopped working, my car is shaking. I don't drive it, I'm frightened it will stop working while driving.