NHTSA Complaint #11658180 — 2022 KIA SELTOS

RECIEVED A RECALL NOTICE IN THE MAIL EARLY APRIL 2025, SCHEDULED AN APPOINTMENT FOR THE RECALL OF MY SELTOS AT THE WESTSIDE KIA DEALERSHIP IN KATY TX ON APRIL 14TH 2025 THE VEHICLE WAS DROPPED OFF. APRIL 16TH THEY UPDATED ME STATING THAT THE ENGINGE AND PISTON RINGS AT FAILED THE INSPECTION AND A FULL ENGINE REPLACEMENT WOULD BE NEEDED SO THEY ORDERED IT BUT SAID THERE WAS NO ETA ON WHEN IT WOULD BE COMPLETED. KIA CUSTOMER CARE SAID THE SAME THING, BOTH KIA CUSTOMER CARE AND THE DEALRSHIP SAID THAT THE CAR COULD NOT BE PICKED UP BECAUSE THE RECALL COULD CAUSE COMPLETE ENGINGE FAILURE, FIRE, OR COULD CAUSE YOU TO CRASH. TODAY 5/1/25 I AM BEING TOLD THE RECALL IS ON HOLD EVEN THOUGH MY VEHICLE HAS FAILED THE INSPECTION THAT THEY WOULD NOT BE REPLACING THE ENGINE RIGHT NOW AND I AM BEING TOLD TO PICK IT BACK UP DESPITE IT NOT BEING FIXED. I INFORMED THEM AGAIN OF WHAT THE RECALL STATES AND THE SAFETY RISK AND KIA CUSTOMER CARE SAID I AM NOT OBLIGATED TO DRIVE THE VEHICLE BUT DUE TO THE RECALL BEING ON HOLD I NEED TO PICK IT UP AND I NO LONGER QUALIFY FOR RENTAL REIMBURSEMENT. PRIOR TO ME TAKING MY VEHICLE IN I WAS GOING THROUGH OIL MORE FREQUENTLY AND MY MPG DROPPED SIGNIFICANTLY.