NHTSA Complaint #11658114 — 2022 GMC SIERRA 1500

On December 12th heading to Bozeman at 88 MPH on I-90, truck completely died at high speed. We were going to have it towed to Billion in Bozeman because this was the cheapest route. We then got notice from your dealership that we had to tow it to Billings because Billings dealership never transferred the paperwork from Canada. $825.00 later we dropped the car per towing at Billings dealership. Monday, went to dealership and there was no word as to when his truck could get fixed. I was told by GMC that we would be reimbursed for the towing expense and since you did not have a loaner vehicle the 2 options GMC provided were to rent or car, reimbursed or GMC would cover our loan payment until the truck was fixed. Every week called dealership for an update and there was no update. I ended up calling Menholt-Chevy because I wanted to know what the average wait time was for this sort of problem. He said they had engines but it would be the same engine installed and if the warranty was through GMC, GMC would have to do the work. We were hesitant to even drive with this same engine again and possibly having the same situation happen again. Menholt suggested we trade the vehicle. They came up with a trade deal through his dealership on February 10th. February 12th AJ with Menholt had the vehicle towed to their dealership, exactly 2 months later. Ali, from GMC emailed April 2 stating they can no longer re-imburse us because we did not accept any incentives that were offered through GMC and that they tried to work with us and we did not accept any of their offers. XXXX and I were never offered anything, Period. We asked dealership for proof of offers and they could not provide any. I have never been re-imbursed and have been ignored from that point forward. The dealership has misinformed GMC and GMC and the dealership misled us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)