NHTSA Complaint #11658039 — 2013 FORD ESCAPE

I was driving, with my children in the car, we were at a redlight - first in line - and when the light changed, my car would not go - it was like it was stuck - I put the car in park, and then put the vehicle back into drive - and then it would go, but in a "joltlike" manner. I was able to get to the side of the road, where I put the car in park, turned the vehicle off, and then put it back in drive. seemed okay, until the next morning. the next Morning, I had to take my kids to school, after I dropped them off, the car was doing the same thing from the previous evening, although more "dramatic" I had to pull off to the side of the road and turn it off and on twice... I then got the message "transmission fault service now" I turned the car on and off again. it seemed okay again, I was on my way to work. it was driving normally, then randomly it started revving really loud, and jolting. I made it to the parking lot, where I then on my lunch break that day, called the dealership. I took my car to the dealership and a day later they called me saying that the transmission needed replaced for $8000.00. I called Ford and they didn't tell me anything worthwhile, I asked for an email contact, and was told the number I was calling was how to contact Ford.