NHTSA Complaint #11658035 — 2023 CHEVROLET SUBURBAN

I’m filing this complaint regarding a serious safety concern with my 2023 Chevrolet Suburban. The vehicle is affected by NHTSA Recall 25V274 related to a potential defect in the crankshaft or connecting rods. GM has confirmed the recall, but there is currently no fix available, and dealerships are not equipped to inspect the engine to determine if it’s defective. This leaves us driving a vehicle with a known risk of sudden engine failure, especially at highway speeds or while towing. In addition, my vehicle is also experiencing a transmission issues and is expected to be in the shop for up to three months for repairs. The combination of an unresolved engine recall and a failing transmission makes this vehicle unsafe and unreliable. We are a family of six with four small children (two in car seats, two in boosters). We purchased this Suburban specifically for safety, towing capacity, and long-distance driving. Right now, we are left without a safe or functional vehicle. GM refuses to provide a comparable rental and has offered only $44/day, which doesn’t cover anything close to what we need. We’ve attempted to work through GM and our local dealership to resolve the issue, but we’ve been passed back and forth with no solution. I’m concerned that GM is knowingly allowing vehicles with unresolved safety defects to remain on the road with families inside them. I’m asking NHTSA to investigate the handling of this recall and the delays in the transmission repair that are putting families like mine at risk.