NHTSA Complaint #11657869 — 2022 VOLKSWAGEN TIGUAN

I am experiencing excessive oil consumption in my Volkswagen Tiguan. I took my vehicle to one authorized dealership which diagnosed the issue as "pushed up" valve seals and recommended replacement. Seeking a second opinion at another authorized dealership, they diagnosed the problem as requiring a full cylinder head replacement. This significant discrepancy in diagnosis is concerning. I also experienced a significant delay in receiving critical service invoices (dated March 28th and April 14th, received on April 28th), raising concerns about timely notification of potential safety issues. Furthermore, I am aware of a publicly known class action lawsuit regarding excessive oil consumption in the 2022 Volkswagen Tiguan, suggesting this may be a broader issue. My attempts to resolve this with Volkswagen of America have been unsuccessful, with representatives refusing to escalate my concerns and hanging up on me. The potential for misdiagnosis and inadequate repair of the excessive oil consumption issue could lead to severe engine damage, including stalling or seizure while driving, thus increasing the risk of an accident and jeopardizing the safety of myself and others. Furthermore, the significant delay in receiving important service invoices raises concerns that I may not be promptly informed of critical safety recalls or maintenance needs, further increasing the risk of operating an unsafe vehicle.