NHTSA Complaint #11657816 — 2014 FORD FLEX

The contact owns a 2014 Ford Flex. The contact stated that while driving at various speeds; the vehicle lost automotive power and the steering wheel was pulling to the left and was difficult to turn in either direction. No warning light was illuminated. An appointment with the local independent dealer was scheduled to inspect the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the Year, Make, and Model being outside the selected VIN range. Upon further investigation, the contact related the failure to an unidentified NHTSA Campaign; however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 130,400.