NHTSA Complaint #11657714 — 2021 CHEVROLET SUBURBAN
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11657714 |
| Vehicle | 2021 CHEVROLET SUBURBAN |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
I bought the vehicle on January 11, 2025. Within 2 weeks the service leveling system indicator light came on the dashboard. The vehicle's front left air suspension system was not working properly and the vehicle lowered to the crash shield. The vehicle would not go over 55 miles and hour and was bouncing all over the road. The vehicle went back to the dealership and they reset and calibrated it. A few weeks later, the same thing happened. The vehicle again went down in the front, and was unsafe to drive. The dealership had the vehicle for 3 weeks, had difficulty assessing the situation and changed the front left air suspension arm. They told us it was fixed. We picked it up and as we were driving it home the service leveling system indicator came on, we brought it right back. They had the vehicle another 2 weeks and changed the solonoids, reset and recalibrated and had us pick it up. Within a few weeks the same thing happened, but worse. As I was driving it, an explosion sounded from the vehicle and the whole entire front of the vehicle lowered to the crash shield, making it extremely unsafe to drive. I have asked for the dealership to get a certified mechanic from GM to come and look at the vehicle and to start the repurchase process, no one is getting back to us and the vehicle is unsafe to drive.
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