NHTSA Complaint #11657407 — 2015 KIA OPTIMA

I am contacting you regarding my 2015 Kia Optima EX (VIN: [XXX] , while driving, I experienced a sudden strong burning smell followed by heavy white smoke from the engine area. Shortly after, the engine stalled, and the vehicle had to be towed. I have verified that there are no open recalls or settlements listed for my vehicle. However, based on the known engine issues affecting similar models, I am respectfully requesting goodwill assistance from Kia to repair or replace the engine. I have always taken good care of my vehicle, and I believe this issue may be related to broader known concerns with the engine models from those years. I would appreciate your help in reviewing my case and offering any available support to resolve this issue. Thank you for your time and consideration. I look forward to your positive response. Sincerely, [XXX] Pho [XXX] ail: [X [XXX] [XXX] [XXX] SUANT TO [XXX] FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)