NHTSA Complaint #11656698 — 2022 KIA SOUL

The contact owns a 2022 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that while driving at various speeds, there was a rattling sound coming from the front end of the vehicle. No warning light was illuminated. The vehicle was taken to a Take 5 oil change, which informed the contact that the oil level was 2 quarts low and had failed to show up on the dipstick. The vehicle was driven to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, but was unable to schedule an appointment or provide a time frame. A second dealer, Kia of South Austin (5306 S I-35 Frontage Rd, Austin, TX 78745), was contacted and informed the contact that it would take at least a day for a diagnostic test, and there was no time frame for the repair because parts were on backorder. The manufacturer was made aware of the failure and was willing to provide the contact with a reimbursement. The manufacturer opened a case. The approximate failure mileage was 91,500. Parts distribution disconnect.