NHTSA Complaint #11656660 — 2023 GMC SIERRA 1500

We were driving to dinner on March 28, 2025, when our 2023 GMC Sierra truck with just over 22,000 miles started making a clanking sound with major hesitation while trying to accelerate. At highway speeds, the truck lost nearly all power. We made it to the dealership, which was closer than home. Upon pulling in the parking lot, the truck died and we were unable to start it. The truck was actively losing power on the freeway and hesitating, we were fearful it would die on the freeway in 6 pm traffic. On March 29, 2025, we spoke with a service manager who said it sounded like the motor was blown. On April 2nd, Autonation GMC Corpus Christi South confirmed the oil pan was full of metal shavings and they were ordering a new motor. Upon asking for an estimation of how long we would be without our vehicle, the service advisor said he wasn’t taking it out of the bay and we should have it back by April 15. The check engine light did not come on until 1/4 mile from exiting the highway. On April 12, 2025, we texted the service advisor to make sure the truck would be ready on April 15, 2025. He responded that the motor still hadn’t come in and he would let us know when it did. On April 17, 2025, I escalated his from the service advisor to the service manager for Autonation. I was informed the motor had not been ordered, but he would order it and have the motor broken down to meet GM’s requirement. April 24, 2025, motor has been ordered, but no ETA or location of the motor.