NHTSA Complaint #11656612 — 2016 CHEVROLET MALIBU

I am writing to report a serious and unacceptable issue with the exterior paint and clear coat on my 2016 Chevrolet Malibu. The clear coat has become dull and faded on the hood and roof, and the side panels are beginning to chip and peel, despite regular washing and maintenance. This paint deterioration started well before what would be expected in a properly manufactured vehicle finish, especially for one that has been well cared for and is only a few years old. The vehicle has never been in an accident, and the finish failure appears to be due to a defect in the clear coat or paint application process at the factory. This not only affects the appearance and value of the vehicle, but also raises concerns about long-term body protection. Once the clear coat is compromised, the base paint and metal underneath are more susceptible to rust and corrosion. There are countless reports online of other GM vehicle owners experiencing similar issues, and I believe this should be investigated as a widespread manufacturing defect. I request that GM address this issue, either through a recall or a goodwill repair/paint reimbursement program. Vehicle Details: Year: 2016 Make: Chevrolet Model: Malibu E2 Color: Black Thank you for your time and attention. I hope to see GM stand behind its product and take responsibility for this defect. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)