NHTSA Complaint #11656593 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 60 MPH, the trim started flapping in the wind. The contact's husband used silicone to secure the trim. The contact had received the recall letter and scheduled an appointment with the dealer. The vehicle was then taken to a dealer, and while removing the silicone, the A-pillar trim was fractured. The vehicle was not repaired. The contact stated that the dealer placed duct tape on the windshield. The failure mileage was approximately 85,000. VIN tool confirms parts not available.