NHTSA Complaint #11656417 — 2019 HONDA ODYSSEY
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA
Complaint Details
| ODI Number | 11656417 |
| Vehicle | 2019 HONDA ODYSSEY |
| Component | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
Took the van to the dealership to fix a recall for the fuel pump. A few days later, error messages popped up saying there are problems with the adaptive cruise control, collision mitigation system, lane keep assist system, and brake system, among others. I test drove it from Arcadia to Pasadena on both the freeway and the sidestreets without any problems. We took it back to the dealership who assessed it and told us that the multipurpose camera was bad. It would cost us $2100 to get it fixed. We refused. No one was hurt, however, the dealership told me that there is a safety risk to my family if I did not repair it. Attached is the invoice for the last visit during which the dealership gave us the estimate for replacing the multipurpose camera.
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