NHTSA Complaint #11656282 — 2021 GMC SIERRA 2500

The contact owns a 2021 GMC Sierra 2500. The contact stated that the VIN was included in NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages) and the main exterior touchpad switch assembly was replaced. The contact stated that after the recall repair the second exterior touchpad switch assembly suddenly short circuited and caused the trunk to open unintendedly. The vehicle was returned to the dealer who stated that that only one exterior touchpad switch assembly was replaced, despite the remedy stating that the exterior touchpad switch assemblies would be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 55,700.