NHTSA Complaint #11624010 — 2021 GMC SIERRA 2500

The contact owns a 2021 GMC Sierra 2500. The contact stated that no visible tailgate was attached, and the contact was unaware if the vehicle had been repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages); however, the recall had been marked as completed under the VIN. The vehicle was taken to a local dealer where they advised the contact that the recall repair was completed. The vehicle was taken to another local dealer, Littleton Chevy (851 Meadow St Littleton, NH 03561); for a second opinion and was informed that the recall repairs had not been performed. In addition, the contact stated that the tailgate was replaced with an after-market part due to backorder issues. The contact stated that there was no failure experienced with the original part. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 125,000.