NHTSA Complaint #11656098 — 2024 HYUNDAI SONATA

I’m reporting a serious safety issue with my 2024 Hyundai Sonata. After a routine service at Koons Hyundai of Woodbridge in late February, the under-engine splash shield detached and dragged under the vehicle while I was driving on the highway. Upon inspection, it was clear that the splash shield was not secured with any screws or clips — it was either improperly installed during service or never fastened at all. This caused the shield to flap violently at high speeds before tearing off entirely. It posed a serious hazard to me and other drivers on the road. When I brought the issue to the dealership, they refused responsibility, falsely claimed it was caused by scratches (despite no such damage before the failure), and told me and my wife that we are no longer welcome for service. A part like this should never fall off a new vehicle, especially after a recent service. This could have caused a major accident if it hit another vehicle or interfered with my driving. I am requesting NHTSA to review this case for possible service negligence or manufacturing defect, and ensure future safety.