NHTSA Complaint #11656036 — 2014 KIA OPTIMA

The contact owns a 2014 Kia Optima. The contact stated that while driving approximately 60 MPH, the vehicle suddenly stalled. The vehicle was towed to a certified mechanic to be diagnosed, and the contact was informed that the engine had failed and needed to be replaced. The dealer was contacted by the mechanic and the mechanic was advised that the vehicle should be taken to the dealer for assistance. The vehicle was towed to the dealer, who requested the oil change receipts before the contact could receive the engine replacement under the lifetime warranty. The contact was denied a rental by the dealer. The contact became aware that the engine was a rebuilt engine when the vehicle was purchased, which was not information that was provided at that time of purchase. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 119,000.