NHTSA Complaint #11656018 — 2018 FORD FUSION

The check engine light came on and something about the cooling system. I can’t totally remember. The Service desk confirmed the eco boost engine has known issues of the cooling system which may cause the engine to go bad. Reported I needed a new engine and transmission. Then after they had started that job and after I put $1,500 down they called me back and said the radiator has issues from it all and needed changed as well. I asked him if all fords only lasted approximately a 100,000 miles or just this one and he responded that it is a known issue by ford and happens with this engine. It cost me approximately $15,000 out of pocket to get the car fixed. Within a week there were more “issues” with the engine and I am now being charged over $300.00 to fix this part that they didn’t change even though they put in a new engine.