NHTSA Complaint #11655967 — 2020 KIA SORENTO

What component or system failed or malfunctioned, and is it available for inspection upon request?- MY CAR IS BURNING OIL AT A RATE OF AT LEAST 1 QT PER 1K MILES How was your safety or the safety of others put at risk?- DRIVING A CAR WITH INSUFFICIENT OIL COULD LEAD TO ENGINE FAILURE OR FIRE. I DRIVE MY [XXX] DAUGHTER AS WELL AS MYSELF AND FAMILY IN THAT CAR ON A DAILY BASIS. THE CAR COULD LEAVE ME STRANDED OR CAUSE A FIRE. I AM AFRAID TO DRIVE IT AND THEREFORE HAVE NOT DRIVEN IT. I AM CURRENTLY WITHOUT TRANSPORTATION DUE TO THIS ISSUE. I WILL NOT RISK MY FAMILYS SAFTEY. Has the problem been reproduced or confirmed by a dealer or independent service center?- YES THIS IS A KNOWN ISSUE BY KIA AND MANY VECHILES WITH THE SAME MAKE AND MODEL HAVE BEEN RECALLED. 2 INDEPENDANT SERVICE CENTERS HAVE CONFIRMED MY CAR IS BURNING OIL AND IT IS UNSAFE. KIA HAS ALSO CONFIRMED IT IS BURNING OIL. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -YES KIA PERFORMED AN INITAL OIL CONSUMPTUPN TEST WHICH IT FAILED, BUT REFUSE TO DO ADDITIONAL TESTS/REPAIRS DO TO SERVICE RECORD DOCUMENTATION. I AM STILL WITHIN MY 10Y/100K WARRANTY BUT THEY WILL NOT COVER IT. IT IS A DEFECTIVE ENGINE AND IS A MANUFACTURER DEFECT NOT USER ERROR Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear- THE OIL LIGHT WENT OFF THE FIRST TIME IN DEC 2024 AND I IMMEDIATELY TOOK IT TO SHELL STATION. THIS WAS BEFORE I WAS DUE FOR AN OIL CHANGE. THEY TOLD ME I HAD NO OIL. IN FEB 2025 I GOT ANOTHER OIL CHANGE AT VALVOLINE AND WAS TOLD THE SAME THING. KIA CONFIRMED THE OIL CONSUMPTION IN APRIL 2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)