NHTSA Complaint #11719337 — 2020 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11719337
Vehicle	2020 KIA SORENTO
Component	ENGINE
Date of Incident	December 31, 2025
Date Filed	February 20, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The engine is burning oil despite all maintenance being up to date and having fewer than 80k miles. Kia of Duluth Service Center checked the oil and said levels were good on 12/31/25. Fewer than 30 miles were driven and it was brought back to the dealership service center on 1/2/26 and diagnosed with total engine loss due to oil starvation. The extended warranty company (JM&A) are denying coverage because the engine failure is due to lack of oil. They have inspected the vehicle. No warning lights ever came on and this is the second time that this issue has been addressed by Kia of Duluth. The engine could have easily overheated and caught on fire or lost power on the road.

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