NHTSA Complaint #11655919 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11655919
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	October 31, 2024
Date Filed	April 21, 2025
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing, the back-over prevention camera screen failed to function as intended. The back-over prevention screen displayed a black screen. The vehicle was taken to the dealer where it was diagnosed with computer and electrical system failure. The contact was informed that the back-over prevention assembly, instrument cluster, and electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 135,000.

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