NHTSA Complaint #11655701 — 2014 FORD EXPLORER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11655701
Vehicle	2014 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	April 1, 2024
Date Filed	April 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I have been trying to get our car repaired for a year now. As of Nov 2024, I was told by 2) ford dealers they expected the parts soon. We have taken the car to these dealers, had pictures taken, and the issue confirmed. Getting it repaired is a whole different matter and we keep getting brushed off, being told "they are trying to source the parts". The pillar trim is loose & rattling, and ready to fly off the car. We have been extremely patient and accepting of the delay, but now believe we aren't going to see this issue resolved.

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