NHTSA Complaint #11655542 — 2016 HONDA HR-V

On or about June of 2024 my vehicle just lost power and was in limp mode. Took it to the dealership. Said there was a recall on a computer program for the cvt transmission that needed updating so the transmission wouldn't break. They did the recall but transmission was already broke. I bought the car July 2023 and was unaware of any issues or recalls and didn't receive nothing in the mail to advise if a recall to prevent the cvt transmission from breaking. I'm still paying on the car and can't drive it because the cvt transmission is broke from a recall that was not fixed and I didn't get anything letting me know to get it fixed. Said the recall would fix a broke transmission under 7 years or 150000 miles. Well the car was 1 year over but I was never aware of a recall and didn't receive any notice of a recall.