NHTSA Complaint #11655078 — 2015 RAM 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11655078
Vehicle 2015 RAM 1500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

On about [XXX], I was driving and my engine felt like it missed and my check engine light came on and a message appeared telling me to get remote throttle serviced. The truck began to drive badly and lack of acceleration made it difficult to maneuver in traffic. The truck was very difficult to start and unsafe to pull into traffic due to lagging ability to accelerate. I took it to a Firestone and they pulled the codes and said the crankshaft sensor and crank tone wheel had failed and needed replacing. I decided to take it to a RAM dealer in Franklin TN to confirm the diagnosis. After about a week, they confirmed and said crankshaft sensor and reluctor wheel needed to be replaced. I asked them if it would be covered under the recall (FCA W58) on the known defect of the crank tone wheel delaminating. When the recall occurred, I had the temporary solution of a computer flash done back in 2021, but the actual defective part was not replaced. They reported back to me that the cost of the repair would not be covered. They said my truck was too old, but the defect was discovered while my truck was still under warranty. Also, under a previous FCA lawsuit, they were made to pay truck owners money and extend their warranty. How can they get away with not having to rectify a known defect without fixing the problem? The computer flash simply allowed the vehicle to continue to operate, but it was by no means safe to operate on public streets in traffic. Will the NHTSA make FCA actually fix this problem? Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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