NHTSA Complaint #11654791 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 30 MPH to the residence, the power steering became inoperable. The contact stated that the steering wheel was previously pulling to the right. The message that the “Lane Assist Steering Lost - Check Park Assist: Service Advancetrac” warning light was illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was previously taken to the local dealer for a tire rotation, oil change, and alignment, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 89,415.