NHTSA Complaint #11697135 — 2017 FORD EXPLORER

My daughter was driving our 2017 Ford Explorer when the steering wheel locked up without warning, putting her life at risk. It mirrors the exact steering rack failure already recalled for 2011–2013 Explorers (Recall #14S06 / NHTSA 14V286000). We were told by a certified mechanic that the steering rack and gear failed, and that this is a common issue in these models. Ford has opened Case #xxx-xxx, but refuses to take responsibility or escalate the matter. They acknowledge several other recalls on this vehicle, but not the steering system — even though multiple 2016–2017 Explorer owners report similar failures. This is a serious safety hazard that could result in death. I am requesting an immediate NHTSA investigation into expanding the current steering rack recall to include 2017 model Explorers. Please escalate this complaint and notify me of any developments. I am collecting evidence and testimony from other Explorer owners with the same issue.