NHTSA Complaint #11654730 — 2014 JEEP GRAND CHEROKEE

The component in question is the rear drive shaft. It has been losing speed as I travel on roads and the highways. When accelerating from a stop sign or red light, the vehicle seems to not want to move. It takes a few seconds for the computer to realize the car is in motion. Once it picks up speed, there are three (3) knocks that occur. It makes the vehicle jerk hard and sway sometimes. The next component is the transfer case. It puts the four-wheel in progress to be shifted. The four-wheel drive makes a popping noise when the vehicle comes to a stop and is shut off. It continues to keep shifting from two-wheel to four-wheel to two-wheel without even using the controls. While pulling out from a car lot, I made a right turn. The vehicle acted as if it did not want to go, and the front end started jerking and making a popping noise. Also, when riding on the highway, the front end shakes terribly. My safety was at risk because the vehicle acts up while pulling into traffic or riding on the road. Sometimes, I have my grandkids in the vehicle with me. They are my most precious packages when they ride with me. The problem of the drive shaft has been confirmed by a dealerships service department, my mechanic, and the mechanics of the dealership I purchased the vehicle from. Has not been inspected by the police, insurance reps, or the manufacturers. There were times when the service message for the four-wheel drive came on. It was an issue trying to find a place to do the service.