NHTSA Complaint #11699751 — 2014 JEEP GRAND CHEROKEE

The monostable shifter malfunctions constantly. Safety-related concerns include it not staying in park when parked, rolling has occurred; not being able to start due to it not actually being in park; it will switch gear while driving and vehicle will go into limp mode and shut off within seconds, then will not be able to restart. I cannot count on it starting or getting me anywhere safely and have towed multiple times now. The problem has unfortunately not been reproduced or realized by local dealership even with ‘service shifter’, ‘until you reach a desired location you may not be able to shift again NO BUS’, and engine light warning lights appearing when driven. It has been taken twice to John Hiester Chrysler Dodge Jeep Ram of Sanford. (NC). I have spoken with Jeep Customer Care to no avail and the answer is take to a certified dealership but that option is proving to not be successful. I purchased in February 2025 but became disabled right after and haven’t realized it’s very major issues. Not being able to use my vehicle is quite isolating [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)