NHTSA Complaint #11654452 — 2023 CHEVROLET SILVERADO 3500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11654452
Vehicle 2023 CHEVROLET SILVERADO 3500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

We bought a Chevrolet Silverado from 2023 as a new car in October 2024. It is an imported vehicle, as we live in Germany. After 7146km we broke down on the highway on [XXX] with engine damage. There were no signs or warnings beforehand. The Chevrolet simply stalled while driving and indicated that the start/stop button should be pressed. However, this had no effect. The whole vehicle came to a standstill. Not even the wheels were still rolling. A call to the seller (GeigerCars in Munich/Germany) immediately revealed that it was probably engine damage, as the problem is known. The vehicle was then towed to the seller's workshop and has now been there for over 5 weeks without spare parts, as according to the seller these are not supplied by GM. We have not yet received a rental car or anything similar and have to rent a car every week at our own expense. We have not received any help so far. A lawyer has already been called in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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