NHTSA Complaint #11654269 — 2019 HONDA CR-V

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11654269
Vehicle 2019 HONDA CR-V
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

For several months (around early December) the steering wheel has been snapping in and out of place and not steering smoothly and had a subtle clicking sound. It felt as if it was catching on something, but the car was NOT pulling or shaking. I brought it to a local auto shop (that replaced my tires) and then Tire Kingdom and neither found any issues and ran a diagnostic report. Wheel alignment was good. I knew something was not right and my husband experienced the same sort of popping in and out of place sensation (felt like it was catching on something) as well. I took it to the Honda dealer today (March 12) and was informed I needed to replace the rack and pinion. My car was not part of this Honda recall [XXX] ), but it sounds like quite a similar issue. Here is a video from the Honda diagnostic: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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