NHTSA Complaint #11653981 — 2023 TESLA MODEL Y

This is my 6th complaint about Tesla. I wrote recently when my remote drivers could not unlock my car. I solved it myself and when I got home, I called Roadside service for help re-programing the key card that failed. The person told me to call Tesla on Monday about the inability of my other drivers to unlock my car. I did that yesterday, and I told him I thought it was something wrong with my car, and suspected I needed to take it in for service. He said no, it wasn't the car but that I needed Premium Connectivity ($10/mo) in order for my drivers to be able to unlock my car. He put me on hold and came back to tell me that "it's a safety thing" so that no one can remotely unlock my car. The reason I put 2 friends in other states on my profile was for them to be able to help me, as a single woman who lives alone and takes camping trips alone. That is not a possibility. Furthermore, I asked him about the sudden braking on Cruise Control and he'd never heard of it. He uses the auto drive, that they don't call auto drive anymore...presumably because of the safety issues. I think this car needs to be recalled like the trucks were. They are not safe and Tesla doesn't care. By the way, the car has 5G, but I cannot stream my music or listen to podcasts, to which I'm already subscribed, without paying for Premium Connectivity. What a scam.