NHTSA Complaint #11653846 — 2013 FORD TAURUS

The contact owns a 2013 Ford Taurus. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was difficult to turn. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was unofficially diagnosed with power steering failure. The vehicle was not repaired; however, the contact was advised to contact the dealer for assistance. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 178,000.