NHTSA Complaint #11653742 — 2008 MERCEDES BENZ C300

The contact owns a 2008 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that a message to remove the ignition key was displayed. The vehicle was driven to the residence. The contact stated that later, while starting the vehicle, the vehicle failed to start as intended. In addition, the contact stated the steering wheel had seized. The contact inspected the battery and determined there was no failure with the battery. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was requested to pay a diagnostic fee and declined. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 90,000.