NHTSA Complaint #11471527 — 2008 MERCEDES BENZ C300

Pulled into parking space on side of street and turned off vehicle to pick up restaurant food. Returned to vehicle within 5 minutes, turned the key, and vehicle was dead. 93 year old mother was in car which was now stuck in parking space. We had to open the doors, due to vehicle windows not functioning, to try to prevent inside of car from overheating due to outside temperature. Called AAA, who arrived after about 45 minutes, tried to jump start car, indicated appeared battery was fine. Had to re-contact AAA to get car towed. Waited another 45 minutes for tow truck to arrive. Again checked battery and ignition, battery fine, car was locked in park and steering wheel was locked,. Towing technician had to lift up center console to reach underneath to switch to neutral. Technician had great difficulty getting car onto flatbed of tow truck because it kept slipping back into park. Adding to the difficulty was the location of the car in the parking space on the side of a busy street. Car was towed from Newport, RI to Tiverton, RI to Viti Mercedes dealer, who confirmed the problem. There were no warning lamps, messages or other symptoms of the problem prior to the failure. The final bill to repair this issue was $2,214.15. Upon review of other incidents that occurred with this make, model and year, there have been a myriad of accounts of this same issue going back many years. Based on the numerous incidents of this type and the potential safety devastation this could have caused, the $2,214.15 paid for repair in addition to $55 for towing should be reimbursed. This is a major safety issue that could be detrimental to the driver, occupants, towing company and other people around the disabled vehicle.