NHTSA Complaint #11653639 — 2009 DODGE RAM

The contact owns a 2009 Dodge Ram. The contact received notification of NHTSA Campaign Number: 13V038000 (POWER TRAIN); and the vehicle was taken to the local dealer to be inspected, and it was confirmed that the vehicle qualified for the buyback option under the recall. After contacting the dealer and manufacturer to initiate the buyback process, the recall process was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall resolution and buyback. The contact had not experienced a failure. Parts distribution disconnect.