NHTSA Complaint #11653526 — 2012 FORD EXPLORER

The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that several unknown warning lights were illuminated. The contact stated the failure had occurred while out of state on a family trip. The vehicle was taken to the dealer where it was diagnosed with an electric power steering gear failure. The contact was informed that the electric power steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed about a recall; however, the contact was informed that the recall campaign was closed. The failure mileage was approximately 124,742.