NHTSA Complaint #11653449 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated while driving from a complete stop, the vehicle hesitated and experienced hard transmission shifts. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission clutch and the clutch actuator were replaced. The contact stated that while her significant other was driving approximately 25 MPH, the vehicle stalled. The driver was unable to pull to the side of the road. Upon inspecting the vehicle, the driver noticed that the engine had fallen onto the ground. The vehicle was towed to a second dealer, Don Vance Ford, Inc. (MO-38, Marshfield, MO 65706), where it was determined that the motor mounts needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the vehicle had failed to respond upon shifting to reverse(R). The contact stated that the vehicle was significantly sluggish while shifting into gear. The first dealer was notified of the failure and informed the contact that the transmission control module had failed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.