NHTSA Complaint #11653259 — 2020 ACURA MDX

### 1. **What component or system failed or malfunctioned, and is it available for inspection upon request?** The rearview camera system in my 2020 Acura MDX has malfunctioned. The camera, which is integral to several safety systems in the vehicle, has failed, causing significant safety concerns. The vehicle is available for inspection by an Acura dealership or independent service center upon request. ### 2. **How was your safety or the safety of others put at risk?** The malfunction of the rearview camera directly impacts the **Collision Mitigation Braking System (CMBS)**, **Adaptive Cruise Control (ACC)**, and **Lane Departure Warning (LDW)** systems. These systems rely on cameras and sensors to detect obstacles, maintain a safe following distance, and alert the driver when switching lanes. Without the proper function of the rearview camera, these safety systems become unreliable, increasing the risk of head-on collisions, rear-end accidents, or unintended lane changes, which could lead to a serious crash. Furthermore, the area surrounding the malfunctioning camera becomes dangerously hot, posing a burn risk when touched, which adds another safety hazard. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes I have taken the vehicle to a dealership for a formal inspection, I have confirmed the issue through the consistent malfunctioning of the camera. The overheating and failure of the camera have been present since the issue began, and I have communicated this to Acura's customer service. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the manufacturer beyond the initial communication with Acura’s customer service. No inspection has been conducted by the police or insurance representatives. However, I have made Acura aware of the problem, and the customer service team, led by Account Manager Monica