NHTSA Complaint #11652854 — 2017 HONDA CR-V

The contact owns a 2017 Honda CR-V. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment, after which, the vehicle lost motive power and was unable to accelerate above 40 MPH, prompting the contact to discontinue driving the vehicle. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the turbo. The contact was informed that the turbo needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was approximately 100,000. The contact owns a 2017 Honda CR-V. The contact had filed a complaint# 11652854 the contact wanted to add to her complaint. On a separate occasion, April 21, 2025, the contact was coming out of the store when the vehicle made unknown sounds and vibrating. All the warning lights illuminated. The contact stated while driving at 45 MPH, on the highway and the vehicle stopped. The contact tried to merge to the side of the road. The contact contacted the dealer and a tow truck was sent, the vehicle was towed to the dealer. The contact obtained a loaner vehicle and was advised by the dealer, that the vehicle had been diagnosed with fuel injector failure and spark plugs needed to be replaced due to the turbo failure. The vehicle was not repaired. The failure mileage was approximately 130,000.